RETURN AND EXCHANGE POLICY
Return Policy Overview: We understand the importance of finding the right fit when it comes to clothing. However, to streamline our operations and provide the best service possible, we have tailored our return policy specifically for size related issues.
Size Issue Return Conditions
We do not accept returns solely based on size related issues.
If you received the wrong size, an exchange option is available.
Return for size related issues is not applicable if the received size matches the ordered size.
Exchange Option
If you received the wrong size, you can request an exchange for the correct size.
Exchange will be facilitated for the same product only.
The exchange will be processed based on the availability of the correct size in our inventory.
Dress Category Return Policy
In the Dress Category, no return option is available.
Exchange is the only available option for size related issues.
The exchange will be for the same amount of product value.
Other Return Scenarios
If you received the correct size but are dissatisfied with the product, exchange is the only available option.
Exchange for dissatisfaction is applicable to all clients at their own cost.
Exchange Process
To initiate an exchange, please contact our customer service within 24hr from the delivery date.
Provide the order details and reason for exchange.
Our customer service team will guide you through the exchange process, including return shipping details (if applicable) and exchange timeline.
Refund Policy
Refunds are not provided for size related issues.
Refunds are only processed in the case of product defects or other exceptional circumstances as per our general refund policy.
Contact Us
If you have any questions or concerns regarding our size issue return policy, feel free to reach out to our customer service team. We're here to assist you.
Note This return policy is subject to change without prior notice. Please refer to our website for the most updated information
Terms & Conditions for Customization Orders
Prepaid Orders Only
All customization orders must be prepaid. We do not accept cash on delivery (COD) for customized products
No Returns, No Exchanges
Customized products are made specifically for you based on your specifications. Therefore, we do not accept returns or exchanges for any customized orders. Please ensure all details are correct before placing your order
Processing Time
Customization orders require a processing time of 6 to 7 days to create. Once the product is completed, it will be dispatched from our end
Order Confirmation
Upon receiving your order and payment, we will confirm the details with you to ensure accuracy. Any delays in confirmation may affect the processing time
Dispatch and Delivery
After the customization period of 6 to 7 days, your order will be dispatched. Delivery times may vary depending on your location and the shipping method selected
Order Details
Please provide accurate and complete information for customization. We are not responsible for any errors in the final product if the information provided is incorrect
Contact Information
Ensure that your contact information, especially your email and phone number, is accurate and up to date so we can communicate with you regarding your order
Changes and Cancellations
Once the order is confirmed and the customization process has begun, changes and cancellations are not permitted
By placing a customization order with us, you agree to these terms and conditions. If you have any questions or need further clarification, please contact our customer service team before placing your order.
Exchange Policy for South Cluture
Eligibility for Exchange
Exchanges are applicable only within 2 days from the date of delivery.
The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase
Exchange Procedure
Contact South Cluture Team via email at care.southcluture@gmail.com or In over Whatsapp number +91 99091 18333 to initiate the exchange process.
Provide order details, reason for exchange, and desired replacement product (must be of equal or higher value).
Await approval from South Cluture Team before proceeding.
Exchange Approval and Costs
If the exchange is approved by South Cluture Team
You will be responsible for both way shipping charges
Reverse pickup charge of ₹150 will be applicable
New product dispatch charge of free shipping will apply
Any price difference between the returned product and the selected replacement must be paid to South Cluture Bank prior to dispatch
Product Selection
You may select any product from our website that is of equal or higher value than the original purchase
If the replacement product’s value exceeds that of the returned item, the additional amount must be paid in advance
Conditions for Exchange
Exchanges are subject to product availability.
Products eligible for exchange must be in new, unused condition with all tags and packaging intact.
Customized or personalized items are not eligible for exchange unless defective.