RETURN AND EXCHANGE POLICY
Return & Refund Policy South Cluture
At South Cluture, customer satisfaction is our top priority. Each saree is carefully inspected for quality before dispatch. However, we understand that there may be situations where a return or replacement is required. Our policy is designed to be simple, fair, and transparent.
Eligibility for Returns or Replacements
You may request a return or replacement under the following conditions
Damaged product received
Manufacturing defect
Incorrect item delivered
If you experience any of the above issues, please contact us within 7 days of delivery by emailing care.southcluture@gmail.com
When contacting us, please include
Your order number
Clear photos of the product and packaging showing the issue
Resolution Options
Once your request is verified, we will offer one of the following solutions
Replacement A new item will be sent, subject to availability.
Refund If a replacement is not possible, a full refund will be issued to your original payment method.
Refunds are typically processed within 7 to 10 business days after product inspection and approval.
Important Notes
Items purchased under clearance, discount, or promotional offers are not eligible for return or exchange.
Returned products must be unused, unwashed, and in their original packaging with all tags intact.
The item must be in resalable condition for approval of refund or replacement.
Non Returnable Items
The following items cannot be returned or exchanged
Customized or tailored sarees
Products without original tags or packaging
Items reported for return after 7 days of delivery
Return Process
Email your return request to care.southcluture@gmail.com with your order details and product photos.
Once approved, our logistics partner will arrange a reverse pickup from your address.
After the returned item reaches us and passes inspection, a refund or replacement will be initiated.
Contact Us
For any questions regarding returns or refunds, please contact our support team
Email care.southcluture@gmail.com
Phone +91 99091 18333
Address 2057, Fabrizo Market, New Amorina Market, Ring Road, Surat (395010) , Gujarat, India