SHIPPING POLICY

Shipping & Cancellation Policy South Cluture

At South Cluture, we aim to deliver your orders swiftly, safely, and reliably. Please review our shipping and cancellation policies below for a smooth shopping experience.

Order Processing

Orders are processed and dispatched within 1 to 2 business days after successful payment confirmation.

Processing time may vary slightly during holidays, festivals, or promotional sales.

Delivery Timeline

Estimated Delivery Time 4 to 7 business days from the date of dispatch.

Delivery times may vary depending on your location, courier service availability, or unforeseen delays such as weather, strikes, or regulatory restrictions.

Shipping Charges

Prepaid Orders Free shipping on all prepaid orders across India.

Cash on Delivery (COD) COD service is available at no extra cost, regardless of the number of items in your order.

Shipping Coverage

We currently deliver to most pin codes across India.

At checkout, you will be notified if delivery is not available in your area.

Cancellation Policy

Before Shipment

Orders can be cancelled only before dispatch.

To request a cancellation, please contact our support team immediately after placing the order.

After Shipment

Once an order is marked as Shipped, it cannot be cancelled.

If you choose to reject the delivery, any applicable COD charges will not be refunded.

Return and Replacement Policy

Damaged, Defective, or Incorrect Product

If you receive an item that is damaged, defective, or different from what you ordered, please raise a request within 48 hours of delivery.

Return Conditions

The item must be unused, unwashed, and returned in its original packaging with all tags intact.

You must provide clear photos or a short video showing the defect or issue.

Once approved, we will schedule a reverse pickup and offer a replacement or refund as per your preference.

Need Assistance

For any questions related to shipping, returns, or order cancellations, please contact our support team.

Email care.southcluture@gmail.com
Phone +91 99091 18333
Address 2057, Fabrizo Market, New Amorina Market, Ring Road,  Surat (395010) , Gujarat, India